Why Tenant Participation?
The fundamental relationship between a social landlord and their tenant is not simply that of provider and consumer; you are partners in building communities and making great places to live.
Engaging with your tenants and supporting them to be a part of your business decision making processes is not only the right thing to do, it is the smart thing to do.
Implementing a comprehensive Tenant Participation programme will improve your business in tangible, quantifiable ways, for example:
Improved services increase tenant satisfaction leading to sustainable tenancies. It also means properties don’t lie empty for long. Happy customers mean fewer voids.
Create efficiencies by freeing up staff time to tackle other issues.
Better understanding of your tenants’ circumstances leads to a proactive approach to problem solving saving time and money down the road.
Having access to the right information will help you tackle the challenges of Welfare Reform.
Staff satisfaction is improved through more meaningful engagement with tenants.
Both tenants and staff become more knowledgeable and aware of each other’s perspectives and issues leading to partnership working.
Tenant participation attracts outside investment and best practice recognition within the sector.
Ensure compliance with regulatory requirements introduced by the Tenant Participation Strategy for NI (2015-2020).
Membership in Empowering Communities offers you:
Value for money
Access to best practice
Benchmarking information across the sector
Networking opportunities for your staff
Bespoke consultancy services - implement tenant participation practices that work specifically for your tenants and your business
Independent oversight - we will ensure your staff and your tenants develop the skills needed for effective participation from an objective standpoint
Become a member today!