The word from our clients
“The expertise we needed.”
"We believe that we have set the foundations for meaningful engagement and we are delighted with the professional service we have received and continue to receive from Empowering Communities. Their expertise and awareness of best practice elsewhere has allowed us to develop and deliver a first class Tenant Engagement Strategy.
The team demonstrated their expertise in tenant participation and guided our new strategy to ensure it reflects our commitment to our tenants /customers and maximises opportunities for engagement and involvement in all aspects of our service delivery."
— Kieran Walsh, Director of Helm Housing
“Ticked all the boxes!”
"We found the training sessions received from Empowering Communities ticked all the boxes and has helped staff understand the practices of Tenant Participation and Community Development while enabling them to have a greater grasp on how they can become more effective in practicing tenant participation in their everyday to day roles. Our two trainers, Stephanie and Sheenagh, created an excellent and informative programme that suited our needs perfectly.”
— Rural Housing Association
“A fantastic opportunity!”
Declan joined Empowering Communities as a result of our initial training opportunity around the implementation of the NI Tenant Participation Strategy and has found the support useful in his work setting up Extern Homes.
“I could see the fit right away, I could see the connection around what we wanted to achieve,” he said. “It was a great opportunity to lay some foundations and groundwork around the TP Strategy.”
“The TPPN forum is a fantastic opportunity to discuss what’s working and what’s not working and to pick up ideas and adapt them to your own work.”
— Declan Morris, Extern Homes
“Opened my eyes.”
“I found the Tenant Participation and Community Development course provided by Empowering Communities to be an excellent, invaluable source of information. Not only did the course inform and educate me on Tenant Participation it opened my eyes to the fact that tenants have the power to make a real difference in their own communities and lives, to work with landlords to improve the standard of housing conditions and services.
I think it’s wonderful that Empowering Communities champions to educate and empower tenant’s and service providers alike. All the Empowering Communities tutors were highly skilled, professional, helpful and patient. I would have no doubt in recommending this excellent organisation.”
— Mandy Scullion, Community Assistant, Habinteg Housing Association (Ulster) Ltd.
“An invaluable service.”
“Empowering Communities have provided the team at NB Housing with an invaluable training event in Tenant Participation. The session focused on the development of the Tenant Participation Strategy, methods to further involve NB Housing tenants in how services are delivered by examining different approaches to engagement such as mystery shoppers, armchair surveys, and champion panels. The session also focused on the importance of community development and how it can positively impact our tenants.
NB Housing values tenant input and looks forward to implementing our Tenant Participation Strategy and the full range of opportunities for engagement. The training highlighted new approaches and we look forward to working with Empowering Communities in the future as the strategy rolls out.”
— Caroline Keenan Jackson, NB Housing