The Role of the Tenant Advocate
The role of the Tenant Advocate will be to represent and support the interest of tenants in relation to Social Housing Policy Development, but not in an individual capacity. They are not a complaints mechanism.
- Act as the Chair of the Housing Policy Panel
- Oversee and monitor the implementation of the Tenant Participation Strategy by Supporting Communities (ITO)
- Develop and maintain the voice of tenants at a strategic level
- Represent the interests of Social housing tenants in the development and review of departmental policies and other documentation as appropriate.
- Ensure that a two way process of information and communication takes place with relevant stakeholders
Key Skills Required:
- Experience and understanding of the social housing sector
- Listen, read, and assess information and identify key points/issues
- Ask questions in order to obtain information and open up discussion
- Analyse information and use it to form opinions and conclusions
- Disseminate information and collate responses from within their own business area with a view to presenting any issues back to the panel for discussion