Empowering Communities (Enterprise Ltd) provides a range of high quality and professional services to social housing staff and tenants within Northern Ireland and the Republic of Ireland to improve tenant participation practice within the social housing sector. We can work with you to develop a bespoke approach to fit your organisation's needs.

The range of services include:

  • Tenant Participation strategies and plans

  • Tenant Engagement methods to suit you

  • Bench-marking and Advice against the Tenant Participation Strategy for NI

  • Staff support

  • Training & Digital Inclusion

  • Tenant -led inspections programmes

  • Mystery Shopping

  • Customer Journey Mapping

  • Scrutiny Panels

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Tenant Engagement and Participation

Effective tenant engagement and participation means providing all tenants with a range of opportunities to have a say about how their housing services are delivered. It is a two way process where landlords value the engagement and recognise it as a vital component to improving their business.

Training and Digital Inclusion 

We provide a range of courses both accredited and non-accredited as well as bespoke courses which can be developed as needed.

See a list of offerings here and also check out our events page to see what is on the schedule right now.

Mystery Shopping and Journey Mapping

These services allow you to find out more about how your customers experience your services. The feedback is invaluable for finding areas to improve and understanding missed opportunities for engagement.