5 Ways Effective Tenant Engagement Will Improve Your Social Housing Business

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How do you see your relationship with your tenants? Are they clients, consumers, beneficiaries…or partners?

Engaging with your tenants and supporting them to be a part of your business decision making processes is not only the right thing to do, it is the smart thing to do!

Here are five good reasons why engaging with your tenants in a meaningful way is good for your business….

1.   Improved Services

  • Improved services increase tenant satisfaction leading to sustainable tenancies. It also means properties don’t lie empty for long. Happy customers mean fewer voids.

  • Create efficiencies by freeing up staff time to tackle other issues.

2.   Better Relationships

  • Better understanding of your tenants’ circumstances leads to a proactive approach to problem solving saving time and money down the road.

  • Having access to the right information will help you tackle the challenges of Welfare Reform.

3.   Happier Staff

  • Staff satisfaction is improved through more meaningful engagement with tenants.

  • Both tenants and staff become more knowledgeable and aware of each other’s perspectives and issues leading to real partnership working.

4.   Recognition

  • Tenant participation attracts outside investment and best practice recognition within the sector.

  • Be a leader in your field.

5.   Compliance with Legislation

  • Ensure you are in compliance with regulatory requirements introduced by the Tenant Participation Strategy for NI (2015-2020).

Remember, your most valuable asset and the best consultant you could ever ask for are your tenants. They hold the key to the success of your business.

We know how to support your organisation to unlock their potential by engaging in a valuable and meaningful way for everyone involved leading to improved services, better relationships, and happier staff.

Win, win, win!

Membership in Empowering Communities offers you:

  • Advice and Support

  • Access to best practice

  • Networking opportunities for your staff

  • Bespoke consultancy services

  • Tenant participation practices that work specifically for your tenants and your business

  • Independent oversight - we will ensure your staff and your tenants develop the skills needed for effective participation from an objective standpoint

Find out more today!